RAMP Global are committed to upholding high standards, honest values, and ethical practice. These principles play an important role in the admission of agencies to our community and ensure that all parties are clear on their responsibilities.
This code outlines RAMP Global’s standards of conduct.
Agency Code for the Recruitment Process
Receiving and Engaging on New Jobs
- Once a job has been released to the RAMP Global platform, you will be alerted by email.
- Please carefully review the job details, and any applicable terms, prior to your engagement. RAMP Global will be available to answer any questions you may have.
- Familiarising yourself with the employer’s business before engaging is best practice and will improve your chances of making a successful placement.
- You should not engage on a job that you do not reasonably believe you will be able to supply appropriately skilled candidates for.
- All jobs you work on for an employer that has chosen to use RAMP Global will be facilitated through the platform.
- If you are engaged directly by an employer, you should inform RAMP Global as soon as practicable.
- Engaging an employer directly regarding a requisition that either is, or should be, facilitated via the RAMP Global platform will constitute a breach of this code of conduct.
Briefing and Supplying Candidates
- Agency briefings can be arranged on your behalf by the RAMP Global Account Managers. These will be coordinated with the internal recruitment team of the employer, who will invite the hiring manager to join if necessary.
- All candidate submissions must be made using your registered account on the RAMP Global platform.
- You should never send speculative candidate CVs to the employer or any member of their Internal Recruitment Team.
- When submitting a Candidate application, please always ensure that the full name of the candidate is visible.
- You must not include the employer’s name or salary information on any job advertising (including your own website), unless otherwise agreed in writing by the employer.
- Please ensure that candidates submitted by you possess the relevant skills, qualifications, and ability for the specific role.
- Any feedback sought by you regarding your submissions can be requested by using the RAMP Global messaging system within the platform. Please refrain from using any method other than the RAMP Global messaging system to seek feedback.
Payment & Billing
- All commercial terms and fees are set on a job-by-job basis. Please ensure that your fees align with the terms.
- If a job on the platform has been set at a different fee percentage to what is specified in the employer terms, the recruitment fee payable will be based on the percentage displayed on the platform.
- Upon successful placement, a recruitment fee will be payable to you according to the terms agreed.
- RAMP Global will be responsible for processing all fees payable to you. No invoices should be sent to an employer directly, unless you have been specifically advised to do so, in writing, by RAMP Global.
- RAMP Global is under no obligation to release payment until funds have been received in full by RAMP Global from the employer.
- The payment term will be displayed on the RAMP Global platform. You acknowledge that this will begin to run from the candidate’s contractually agreed start date.
- For successful contractor placements, any fees payable to you may from time to time be agreed in a Statement of Work.
- RAMP Global will pay any fees to you in line with the terms agreed. Please carefully follow the invoicing instructions notified to you by RAMP Global. A member of the accounts team will always be available to respond to any queries you have regarding payment.
Agency Code for General Compliance
Applicable Laws
- RAMP Global, and all agencies that we work with, must comply with all applicable laws, rules, and regulations. These may include, but are not limited to, any regarding; Anti-corruption; Anti-trust and Competition; Conflicts of Interest; Confidentiality and Privacy; Data Protection; Human Trafficking; Labour; and Anti-harassment and Non-discrimination laws.
- It is important to ensure that you obtain, and maintain, all necessary licenses, permits and consents required to enable you to perform your services legally.
- From time to time a member of the RAMP Global team may request certain company information from you. This may include requests for proof of certification, policy, registration, or fulfilment of a form or checklist.
- Any request for information will only be made for the legitimate purpose of ensuring your compliance with this code, or any of the terms agreed. It may also be requested to enable compliant financial transactions.
Core Ethical Principles
- Acting with honesty and integrity.
- Observing transparency and ensuring the accuracy of all information provided.
- Behaving appropriately and acting fairly in an open competitive environment.
- Treating others equally and without prejudice or discrimination.
Updates to this Code of Conduct
Amendments and Notice
- RAMP Global may amend this code of conduct from time to time by updating it on the Platform, or on the RAMP Global website.
- You will be notified of any update to this code of conduct either through the Platform, by email, or by a member of the RAMP Global team.
- If you feel that you can no longer comply with this code of conduct because of any change, you should promptly inform a member of the RAMP Global team and your access to the platform may be suspended until further notice.
Please note that RAMP Global reserve the right to remove an agency from the community and suspend your access to the platform with immediate effect if there is a failure to comply with any part of this code of conduct.